Privacy Policy

At Henyah, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and disclose your personal information when you use henyah.com (“Site”). By accessing or using the Site, you agree to the practices outlined in this policy. Please review this Privacy Policy regularly, as it may be updated periodically.

1. Information We Collect

We collect both personal and non-personal information to enhance your shopping experience and improve our services. The data collected includes:

Personal Information:

  • Contact Information: This includes your name, email address, billing and shipping address, and phone number, which you provide during account registration or order placement.
  • Payment Information: Your credit/debit card number or payment details. Note that payment information is processed securely via third-party payment gateways and not stored on our servers.
  • Order Details: Information regarding the products purchased, including transaction history.
  • User Account Information: Data you provide to create a user account, such as name, address, email, birthday, and contact preferences.

Automatically Collected Information:

  • Device Information: We may collect information about the device you are using to access our Site, such as your IP address, browser type, and operating system.
  • Usage Data: We collect data regarding your browsing behavior on the Site, such as pages viewed, products viewed, and how long you spent on certain sections of the Site.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To Process Orders: Your information is used to fulfill orders, arrange deliveries, and handle returns.
  • To Communicate: We use your email or phone number to send transactional information, such as order confirmations or updates.
  • To Improve Our Services: Your browsing data helps us understand which features of our Site are most popular, so we can enhance your experience.
  • For Marketing: We may use your information to send you marketing communications if you have opted in. You can unsubscribe at any time.
  • To Provide Customer Support: Your personal data is used to help resolve issues, answer queries, and provide assistance.

3. Use of Cookies

Cookies are small data files stored on your device that help us improve your browsing experience. By using our Site, you consent to our use of cookies as outlined below:

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the functioning of the Site, such as enabling you to log in and use the shopping cart.
  • Analytics and Performance Cookies: These cookies help us understand how visitors use the Site and help us improve it. For example, we use Google Analytics to collect data on website traffic and user behavior.
  • Personalization Cookies: These cookies remember your preferences, such as language settings, so the Site is customized to you.
  • Advertising Cookies: These cookies are used to show you relevant ads and offers based on your browsing behavior.

You can manage your cookie preferences through your browser settings. However, blocking some cookies may affect your ability to use certain features of the Site.

4. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data under the following circumstances:

  • Service Providers: We may share your data with trusted third-party providers, such as payment processors (e.g., PayPal, Stripe), shipping services, or email marketing platforms, to help deliver our services.
  • Legal Compliance: We may disclose your information if required by law, such as in response to a court order, subpoena, or government request.

5. Security of Your Information

We take reasonable precautions to protect your data. We employ industry-standard measures such as SSL encryption to protect your data during transmission. However, no system can be completely secure, and we cannot guarantee the security of your information.

6. GDPR Compliance (For EU Residents)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: You can request access to your personal data.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure: You can request that we delete your personal data.
  • Right to Restrict Processing: You can request that we limit how we use your personal data.
  • Right to Data Portability: You can request that your personal data be transferred to another service provider.
  • Right to Object: You can object to the processing of your personal data for specific purposes.

To exercise any of these rights, please contact us at [email protected].

7. CCPA Compliance (For California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to know what personal information we collect, how we use it, and whether we share it.
  • Right to Delete: You can request that we delete the personal data we have collected about you.
  • Right to Opt-Out: Although we do not sell personal data, you can still opt out of any data sharing for advertising purposes.
  • Right to Non-Discrimination: We will not treat you differently for exercising any of your CCPA rights.

To exercise your CCPA rights, email [email protected] or call +1 (206) 482-6916.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or need to exercise your privacy rights, please contact us:

Henyah
401 Broadway E STE 101, Studio 129, Seattle, WA 98102, United States
Phone: +1 (206) 482-6916
Email: [email protected]