Returns & Exchanges Policy
At Henyah, we aim to ensure that every customer is satisfied with their purchase. If for any reason you are not, we offer a straightforward return and exchange process.
1. Return & Exchange Window
You may return or exchange items within 30 days of purchase, provided that:
- The product is unused, unopened, and in its original packaging.
- You have proof of purchase (order confirmation, receipt).
2. Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Custom orders.
- Final sale items.
- Opened cosmetics or skincare products for hygiene reasons
3. Return Methods
We offer the following options for returning your items:
- In-Store Returns: You may return items in person at our Seattle location.
- Mail Returns: If you prefer to return your items by mail, use the prepaid return label included in your shipment or send the items to the following address:
Henyah Returns
401 Broadway E STE 101, Studio 129, Seattle, WA 98102, United States
Please ensure the returned items are securely packed, and include the original packing slip for easy identification.
4. Refunds
Once we receive your return, we will inspect the items and process your refund within 3-5 business days. Refunds will be issued to your original payment method. Depending on your bank, the funds may take additional time to reflect on your account.
5. Exchanges
If you would like to exchange a product for a different size, color, or item, please contact our customer service team at [email protected] or call +1 (206) 482-6916. We will process your exchange based on product availability.
6. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs.